FAQ's

When you have a query in the product you are interested in, you can fill the Sample Request form after clicking on the report title. Please fill all the details and enter the query into the message box given in the sample request form. Else you can drop us an email at sales@decision marketreports.com. Our customer support team will take care of your query and will revert to you at the earliest. Note: We can answer only to the question related to the products mentioned on our website for sale. Queries related to the feasibility of extra customization is subjected to availability of the data.

Our Customer support team aims at giving a quick response to all the queries sent across the mail id sales@decision marketreports.com. Our eminent customer support team responds to the query with-in 12 -24 hours on all the business working days (except on Weekends). In order to ensure that you receive an e-mail sent by our customer support team in your inbox, Kindly whitelist our email domains, which are @decisionmarketreports.com and @decisionmarketreport.com

There is a search bar located near the top of the home page on our website. Enter the product name, or topic you wish to search for (for example: Global Luxury Hotels Market). You can also use the category dropdown on the home page in order to restrict your search to a specific category. You can run the search by then clicking the "Search" button or simply pressing the enter key.

Products on our website are available in different formats as per the requirement of the client. The list of formats a product is available in can be seen on the right-hand side of each product page. You can click your mouse pointer over the user Licences type to view more details on that format. The product will be delivered to the client via email in an electronic format. The product attached to the email can be downloaded from the email only after receipt of your order and payment. Electronic copy products are typically in PDF format but may also be in Excel, Word, PowerPoint or Access formats. Licences types available in electronic formats Single User Licence: Allows the buyer (only one person), to get an access to the ordered product. The ordered product cannot be distributed to anyone else. Distribution of ordered product to anyone else is not permitted. Multi User Licence: Allows a maximum of 3 people with-in an organization to get an access to the ordered product. Corporate User Licence: Allows the product to be shared among all employees of your organisation regardless of their geographical location. Hard Copy: This product will be shipped to the client in either hard or soft cover format after receipt of your order and payment. CD-ROM: This product will be shipped to client in the form of a CD-ROM disc after receipt of your order and payment.

We offer several payment methods for client convenience: Credit card: This is the quickest payment method and ensures the fastest dispatch of your order. Decision Market Reports accepts VISA, MasterCard, Maestro, and American Express. We will issue you with a receipt via email once your payment has been processed. Wire transfer: After your order has been placed — either online, via fax or via post — an official invoice will be emailed to you if paying via wire transfer or company cheque. This invoice will include all our bank details. PayPal: The client can also select PayPal as payment method in-case of direct Purchase of the report (checkout process).

So as to ensure the successful delivery of your ordered product, kindly make sure that there is satisfactory room in your inbox to receive larger emails. Also, kindly make a note to check that your email account is constituted to receive both Word document and PDF attachments. In order to ensure that you receive the delivery of the product in your inbox, Kindly whitelist our email domains, which are sales@decisionmarketreports.com and accounts@decisionmarketreports.com.

As our customers are from across the globe, the timeline for product delivery may vary with each customer. However, we attempt to dispatch electronic product as soon as in 24-48 business working hours upon receipt of complete payment. Products (for example the hardcopy and the CD-Rom) may require longer time which is generally arrive 5 to 7 business days after receipt of your order and payment.

Depending upon the client requirements, we can offer a suitable discount to the client up to a certain extent. Moreover, if you are a student with low budget, we can suggest, you approach any company which is either shortlisted in the report or is from the relevant industrial sector. As such companies may purchase research reports for you as a part of educational sponsorship program.

As we are a data sensitive company and the nature of the product is an electronic submission, we prefer to dispatch an order only after the complete payment has been received against that order.

Due to the nature of the products that Decision Market Reports sell we do not provide refunds for orders or accept returns. We request you to read all available information about the product and in-case of any doubts or queries, kindly revert as help@decisionmarketreports.com. A member of our Customer service team would be glad to revert back to you with more information or refer your query as necessary.